IMPORTANT INFORMATION! Please read all of our comprehensive policies, procedures, terms of sale and conditions of use as set forth below BEFORE making a purchase with us. Your use of this site, purchase of parts, installation of the parts, fluids, oils, lubrication products, additives etc. or services obtained from us indicates your acceptance of all conditions listed and shown below. Please read them carefully. If you find you do not agree with our comprehensive policy, procedures, terms of Sale and conditions etc., do not purchase from us and do not use this website. Read our "Conditions and Agreement of Your Purchase", our product "Warranty disclaimer", and our "limitation of liability" terms and disclaimer below.

Please note: Ravenol®, Blauparts®, Blau®, brand products are solely sold and distributed directly by and through Blaufergnugen Inc the parent company of Ravenol America LLC. We do not authorize third-party dealings, distribution, advertisement, resale, or commercial use of our intellectual property, brands, or products ("Unauthorized Use"). Any such unauthorized use is an infringement of Ravenol, Blauparts, Blau intellectual property and shall be prosecuted to the fullest extent under the law, including immediate account closures.

We encourage you to revisit this page from time to time as it may periodically be revised because we reserve the right, at any time to modify, alter, or update our terms of use policies. You agree to be bound by such modifications, alterations, or updates without notice if you use this site or purchase from us. All rights are reserved. Also, prices, specifications, manufacturers, availability, and special offers are subject to change without notice. If you do not agree with these terms of use, do not install your parts or fluids. Return parts or fluids unopened to Ravenol America LLC 4921 County Road CR, Manitowoc, WI 54220 for a refund within 15 days of purchase.

1. You should always have an 'ASE Certified Technician' install and use the products you purchased.
2. Refer to the vehicle manufactures service manual safety instructions and procedures for your specific vehicle before and during installation.
3. Read your invoice BEFORE installing anything.
4. Before installing any fluid or lubrication product, compare and verify that the product you purchased conforms or meets the your vehicle manufacturers required specification(s).
5. DO NOT use lubrication products for diagnostics or experimental purposes.

Damaged Box and/or Shipment

Before leaving our complex, each package has been checked by three quality control inspectors. Fragile parts are inspected closely before shipping and are packaged to prevent damage. Occasionally, customers indicate that their order arrived damaged. To report a damaged order follow these steps:

1. We package orders carefully according to standard shipping procedures and are NOT responsible for shipping damage. If your package was received in poor condition you must notify us within 24 hours.
2. Save ALL labels/item packages/wrappings/packing materials/boxes/shipping labels for pickup by the delivery carrier. The delivery carrier requires that the box and all packing materials be kept for pickup when filing a damaged claim. Failure to save ALL packing material may void your claim with the shipping carrier.
3. If you need an immediate replacement, a duplicate can be shipped to you. The replacement part(s) and shipping cost will be charged to your credit card.
4. Upon receipt of the damaged box or part(s) and receiving credit from the delivery carrier, we'll credit you for the replacement part(s) and shipping.

Please Note: The claim process with delivery carriers usually takes 10-14 days. However, in some situations it may take longer to process. We will keep you informed via email if it will take longer than 14 days.

Short Shipments

You must notify us within 24 hours by submitting a support request.

RAVENOL AMERICA will research your order and check inventory. Upon inventory check and verification of a short shipment, an identical part will be shipped at no charge.

Price Discrepancies or Invoice Problem

If you are charged a different amount than you expected, do NOT install or use the products you purchased until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.

Before leaving our complex, each package has been checked by three quality control inspectors. If after receiving your order you feel there is an error, do NOT install the parts until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.

1. You must notify us within 24 hours by submitting a support request.
2. Under no circumstances can any changes be made to an invoice after 30 days, regardless of who was at fault.

Please allow 7 business days from the date we receive your return for your credit to be processed. Also, allow 1 billing cycle (21 days) before contacting us. Credit memos are emailed to customers the day the credit is processed.

Pricing/Offers & Discount Policy Information

• Prices subject to change without notice.
• Prices subject to stock on hand.
• Previous purchases are exempt and cannot receive further discount off of this updated sale. No credit will be given.

Order Payments

• All sales are totaled in US dollars.
• We accept Visa, Mastercard, Discover, American Express credit cards and verified PayPal accounts.
• We accept wire transfers.
  Please Note: When contacting your bank, make sure their transfer fee is added to the order total received from us. Otherwise your payment will be received less than required and your order will not be processed until the additional amount is paid. Also see returns from orders paid with a wire transfer. 
• Sorry, NO C.O.D's or personal checks (the only checks accepted are those from the city of Manitowoc, WI).

Order Acceptance

Your receipt of electronic order confirmation does not signify our acceptance of your order. Ravenol America LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason-including those noted below. Order cancellations can occur when an order may contain attributes with incomplete, erroneous, fictitious, suspicious, fraudulent, malicious, malware in the order or payment information. We also reserve the right to cancel orders with attributes indicating the possibility of being associated with unauthorized third-party resellers, resale, distribution, trafficking, transferring, export, advertisement, or commercial use intellectual property, brands, or products ("Unauthorized Use")

The most likely scenarios that will affect your order's ability to be shipped or the cancellation of your order and customer account are:

• Orders not that do not include the Bill To or Ship To first and last name
• Customer account or order created with incomplete, erroneous or fictitious information
• The use of any payment method First and Last Name, Company Name, Address, City, State or Zip code, email address not matching the Order First and Last Name, Company Name, Address, City, State zip code or email address information
• Orders with shipping address to FedEx, UPS, USPS, P.O. box or shipping receiving centers may be canceled and may require prior approval from our Customer Service Department
• Orders over $600 dollars not using a verified PayPal account with a confirmed ship to address. PayPal account holder’s name needs to match the bill to name and address information on the order. “Payer status” must be “Verified”. “Payer address” status must be “Confirmed”
• To avoid shipping complications and potential loss, orders over $1000.00 dollars typically require prior authorization/approval from Ravenol America Customer Service
• We reserve the right to request delivery signature on any order with unusual order or delivery attributes (amount, payment, address, apartment etc.)
• Failure to respond to any of our email correspondence or notifications requesting additional information about your order
• Orders with attributes associated with unauthorized third-party reseller-dealings, distribution, advertisement, resale, or commercial use
• Customer IP address not matching either the Bill To or Ship To delivery address
• Business references in order details that could not be confirmed as completely authentic or may potentially be related to spoofing tactics
• Business email addresses that could not be completely confirmed as authentic or may potentially be related to spoofing tactics
• Order correspondence emails containing information that could not be completely confirmed, authentic or may potentially be related to spoofing tactics
• For security reasons we will cancel orders with email addresses that use or reference uncommon, unverifiable email extensions, websites that may be potentially related to spoofing tactics, malware, or unsubstantiated website domains
• Credit card transaction details not matching customer bill to or ship to information
• Business references in order details that could not be confirmed as completely authentic or may potentially be related to spoofing tactics
• Business email addresses that could not be completely confirmed as authentic or may potentially be related to spoofing tactics
• Order correspondence emails containing information that could not be completely confirmed as authentic or may potentially be related to spoofing tactics
• Incomplete, erroneous or fictitious first and last name
• Incomplete, erroneous or fictitious company name
• Incomplete, erroneous or fictitious address
• Potentially malicious order email address
• Potentially fraudulent order
• Order containing a pre-sale item
• Order contains an item on backorder
• Excessive shipping weight
• Excessive quantity
• Inventory shortage
• Inability to ship on time
• Order received from a potential competitor who may be attempting to acquire possible product or procedure trade secrets
• Product being ordered that may possibly be used incorrectly or not for the intended application
• Your order or customer account is associated with violating any of our Terms of Use policies 
• Your order or customer account is associated with violating our Terms of Use policies - Use of trademarks in an email address

If an order meets the decline criteria, we will notify you as soon as reasonably possible.

Ravenol America reserves the right to cancel customer orders or accounts within 24-48 hours when customers have not appropriately responded to our information requests from the time our email communications were sent.

If you feel your order was canceled by mistake, please contact us within 24 hours of your order or account cancellation using our support “contact us” link. Explain in your reply each reason we sited as the cause of the cancellation.

Ravenol America reserves the right to report individuals and any associated accomplices/organizations to law enforcement authorities who create accounts or place orders, in an attempt (including repeated attempts) to commit unlawful cyber-crimes, credit card fraud, phishing, mislead by false impersonation tactics, spoofing, etc.

Typographical Errors / Out-of-Date Content 

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, RAVENOL AMERICA LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse / decline any out-of-date content or offer. RAVENOL AMERICA LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice.

Copyright & Linking

Everything found in RAVENOL AMERICA's published paper material or online is copyrighted (unless otherwise noted) and may not be used except with our express written consent. Use of our HTML code, images, and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. You may not use any RAVENOL® trademarks, logos, images, designs, or service marks. Nothing may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent.

Copyright 

Information generated within RAVENOL AMERICA LLC's websites is in the public domain and may not be reproduced, published or otherwise used without RAVENOL AMERICA LLC's permission. Citation to RAVENOL AMERICA LLC as the source of the information is appreciated, as appropriate. The use of any RAVENOL AMERICA LLC's Seals, Logos, Trademarks, Official Insignia, Names, Initials, Text, Images and Video however, is protected and requires advance authorization from RAVENOL AMERICA LLC.

Linking to Our Websites 

Links to our websites are not permitted without first obtaining advance written authorization. The fact that a website links to anyone of the RAVENOL AMERICA LLC websites as noted above does not indicate that RAVENOL AMERICA LLC has any responsibility for the content of that site, nor does it constitute an endorsement of that site by RAVENOL AMERICA LLC.

• Links pointing to our websites (noted above) should not be misleading or defamatory.
• Links pointing to our websites (noted above) should not be from a direct or indirect competitor to RAVENOL AMERICA LLC's websites or it's entities.
• If you have received prior written approval to link to our website, appropriate link text that was pre approved by us should be always be used.
• You must not use any of RAVENOL AMERICA LLC's website logos, art work, images, trademarks, trade dress to link to this website or it's entities without RAVENOL AMERICA LLC's express written permission.
• You must not link to this website using any inline linking techniques.
• You must not frame the content of this website or use any similar technology in relation to the content of this website without prior written consent from RAVENOL AMERICA LLC.

Use of Trademarks

All trademarks, service marks, and trade names (collectively the 'marks') that appear on our site are the property of their respective owners. RAVENOL AMERICA LLC is NOT affiliated with or endorsed by the vehicle manufactures displayed on this website. All trademarks are displayed for identification purposes only and in NO way are intended to denote ANY affiliation with their respective owners.

Use of RAVENOL AMERICA LLC's Trade Marks, Seals, Logos, Official Insignia, Names, Initials, Text, emails, Images and Video,

RAVENOL AMERICA LLC, RAVENOL AMERICA, RAVENOL®, Seals, Logos, Trademarks, Official Insignia, Names, Initials, Text, Images and Video, use in emails including any from may not be used or reproduced without our prior written permission. Requests for permission to use any information on our website(s) shall be referred to the executive team of RAVENOL AMERICA LLC. The use of RAVENOL AMERICA LLC's Seals, Logos, Trademarks, Official Insignia, Names, Initials, Text, Images and Video are protected under Common Law, United States Trademark laws, United States Copyright Laws and state of Wisconsin Trademark laws which prohibits their unauthorized use in any manner calculated, or intended to convey the impression that such use is approved, endorsed, or authorized by RAVENOL AMERICA LLC and is illegal unless written permission of their use has been obtained from RAVENOL AMERICA LLC executive team. Additionally, you may not create the appearance of a relationship or affiliation with BLAU®, BLAUPARTS®, or RAVENOL® without our prior written consent.”

Privacy Policy

We collect information from you when you register and create and account on our site, place an order, subscribe to our newsletter, fill out our site or marketing forms or respond to an email.

Any information you provide in your secure member profile is used only to improve our service to you. There are times when we ask for contact information like your first name, last name, address, phone number, or credit card information. This contact information is used to respond to your requests, orders, adjustments and refunds related to your order. We suggest keeping your account information up-to-date (like your phone and shipping address, etc.). It will save you time on all your future requests and orders.

Sensitive credit card information is not stored in your online account on the RAVENOL AMERICA LLC website database. We offer the use of a secure server. All supplied sensitive credit card information is transmitted via advanced Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database (Authorize.Net) which is only accessible by those authorized with special access rights to such systems. After a transaction, your private information (credit card information, etc.) will not be stored on our servers or system.

More reasons why we use information we collect

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience: Your information helps us to better respond to your individual needs
• To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you
• To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs
• To process transactions
• To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. You can unsubscribe from receiving our newsletter at any time. There are detailed unsubscribed instructions at the bottom of the emails we send to you.

Your email address or personal identifying information is strictly used by RAVENOL AMERICA LLC as noted and is never sold to any 3rd party for any purpose, other than for the express purpose of delivering the purchased product or service requested by you. This does not include trusted third parties who may assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Use of Cookies

RAVENOL AMERICA LLC and its third party service providers use certain tools to collect information (cookies) about users browsing our website. Cookies are small text files that are stored on a user’s computer hard drive. The cookies are used to improve our website performance, to provide special viewing options and to acquired statistical data for reports on website activity, for fraud reduction, or for security purposes. We also use cookies to identify customers or previous visitors of our website. We will also use cookies to re-populate website forms. Such information may be disclosed to third parties to provide any of the activities mentioned above on behalf of RAVENOL AMERICA LLC. We may use third party partners who will use cookies to gather information related to your activities on our website and other browsing history in order to provide advertising material taken from your browsing activities.

You can search the internet and find out how to restrict or block cookies. However, without cookies, users may not be able to take full advantage of all of our website features including shopping cart and checkout.

Other Information We Collect

We may also collect the type of computer OS (operating system ie. Windows 7, 10, etc.) and internet browser you're using to access our site. One reason we acquire this info is because we need to make sure our website works properly with these different technologies. We may also notate your IP address to know what internet service provider you use. One reason we acquire this info is to try to help identify and prevent credit card fraud. We may also collect the domain name of the web site or advertisement from which you came to our website from. This information does not contain your name, address, phone number etc.

Any suggestions, ideas, technical information, methods, questions, comments, emails, websites, product reviews or social media posts you submit to us will be considered a free non-proprietary contribution to RAVENOL AMERICA LLC. You grant RAVENOL AMERICA LLC non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, store, display, reproduce, modify, perform, and distribute your user content on ravenolamerica.com or it’s 3rd party affiliates in any manner we deem necessary even if it is for commercial purposes. We are not obligated to let you know in what ways we intended to re-use what you have contributed.

You are prohibited from posting or transmitting to or from this site any unlawful, threatening, harassing, libelous, offensive, defamatory, obscene, or pornographic materials, or other materials that would violate any law or the rights of others. RAVENOL AMERICA LLC has no liability related to any such content, verbal, email, social media post or any other published communications whether or not arising under the laws of libel, privacy, copyright or otherwise.

Changes to This Privacy Policy

We may change this privacy policy at any time by posting an updated privacy policy.

Retention Period

We will retain personal information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by applicable law or regulation.

The California Online Privacy Protection Act

We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years of age or older. We suggest those using our site be 18 years of age or older.

Conditions and Agreement of Your Purchase 

By purchasing, accepting or installing RAVENOL AMERICA LLC products, it is agreed that in case suit or action is instituted to collect any amounts due, purchaser shall pay reasonable attorney's fees such as the court may award, and costs of suit. In addition, the parties hereto agree that all rights and obligations of the parties hereto (with the exception of warranty claims which shall be governed by RAVENOL AMERICA LLC warranty agreement) shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin U.S.A. having jurisdiction in the matter.

It is agreed that in case suit or action is instituted in court to collect any amounts due seller from buyer, buyer agrees to pay all collection costs including all attorney's fees and court costs. In addition, the parties hereto agree that all rights and obligations of the parties hereto shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin U.S.A, having jurisdiction in the matter.

Warranty

The products, services, or information on this site (ravenolamerica.com) or purchased from us over the telephone are provided on an 'AS IS' basis with no warranties. To the extent permitted by law, RAVENOL AMERICA LLC disclaims all representations, expressed or implied, regarding to information, services, products, warranties, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, and implied warranties arising from course of dealing or course of performance.

Limitation of Liability 

RAVENOL AMERICA LLC will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if RAVENOL AMERICA LLC, has been previously notified of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of information, products, services purchased on your invoice. These limitations will apply not withstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

RAVENOL AMERICA LLC neither assumes, nor authorizes any employee or agent to assume for it any liability in connection with the sale of products or services. In no event whatsoever purchaser shall not be entitled to recover from RAVENOL AMERICA LLC any consequential damages (i.e. damages to property, loss of use of vehicle, vehicle failure, loss of time, loss of profits or income, work stoppage, computer malfunction or any other incidental damages). RAVENOL AMERICA LLC is not liable for labor, towing, loss of use of vehicle, travel time, fluids, shipping/freight, rental vehicles or any other incidental cost incurred as a result of this purchase or exchange even if RAVENOL AMERICA LLC has been advised of the possibility of such damages and regardless of the legal theory on which such damages are based. We will not refund any labor costs incurred by you or the installer any products purchased from RAVENOL AMERICA LLC.